The following is an overview of customer journeys, why they’re important, examples, and how to get started. Why do you need customer journeys? Customers are experiencing your brand whenever, wherever, and however they like. What was once a sales “funnel” is now a sales “web” as customers bounce from channel to channel during their brand […]View Post
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Digital projects are also called “interactive” for a reason—they are constantly changing, with varying user environments, endless options, and frequent updates. Ensure you have a good base and mutual understanding with your pre-flight, but also know that testing must continue through the entire life of the site. Follow our tips below to take your digital […]View Post development, digital, functionality, interactive, QA, Quality, testing
As an agency that offers SEO management services to clients, we make it a point to always stay abreast of changes to search engine algorithms and how they can impact the web properties of our clients. When Google announced in February that they would be rolling out a change to include mobile friendliness as a […]View Post algorithm, Google+, mobile, mobilegeddon, rankings, search, search engine optimization, SEO, website
The financial industry is changing—and so is the marketplace. Combined, these trends have created a “perfect storm” of opportunities and challenges, which many companies are not prepared to weather. Those that can navigate these new waters by tailoring their business tactics, products and services are destined to reap the rewards. An industry in flux Over […]View Post acquisition, banks, demographics, financial, marketing, Millennial, Millennials, trends
Business reply cards (BRCs) have deep roots in American marketing, starting as far back as 1928. They’ve been around longer than Medicare. Frozen foods. Scotch tape. Canned beer. Teflon. And even Monopoly. But despite their longevity—or perhaps because of it—some companies may question their effectiveness in today’s highly digital world. If you’re toying with the […]View Post B2B Marketing, BRC, channel, reply cards, reply devices, response
Overwhelmed with all the digital technology out there? Don’t have $50,000 to spend on a digital consultant but want to optimize your website? Website optimization goes beyond simply reaching our audience. It’s all about inspiring them to act, click that button, buy — and come back for more. Whether you’re launching or honing your website, […]View Post analytics, Content, design, digital, offer, technology, value proposition, website optimization
The digital pie is growing fast as people increasingly consume content from screens instead of more traditional mediums. The ubiquity of smartphones and tablets lets us bring an immense world of communication, information—and distractions—almost anywhere we go. Plus, few would argue that real life is simply more complex and moving faster than it was just […]View Post copy, copywriting, creative, design, digital content, mobile
Here’s something you may not have thought about: Spanish is different in different Spanish-speaking countries. Don’t assume that because Hispanics speak Spanish, they all speak the same Spanish. Everyday words can have such different meanings within each Hispanic cultural sub-segment that, in the extreme, one group may respond positively while another may do so negatively […]View Post copy, creative, demographics, Hispanic, language, message, Spanish
My former English teacher, Miss Thorne, would kill me if she read this, but the rules of grammar are not etched in stone. At one end of the spectrum lie things like academic treatises, which demand the highest attention to grammar. End a sentence in a preposition and your esteemed scientific chums may throw pi […]View Post Advertising, audience, copy, creative, digital, English, grammar
You should be using campaign-specific landing pages if your customers are accessing you online by: Clicking from a paid advertisement Clicking on a link in an email Receiving a direct mail piece with a web address on it Hearing a radio ad with a web address Seeing a TV ad or video asking them to […]View Post conversion, conversion rate, customer, key word, Landing Page, paid search, web address, website